We ship via UPS.

Everything is vacuum sealed, frozen, and shipped with dry ice within a 3 day transit time.

If your cooler still contains dry ice on arrival, wear gloves to remove the bag from the cooler and place the bag outdoors. Once completely evaporated dispose of the plastic bag.

Dry ice is solidified carbon dioxide. As the -109°F substance absorbs heat, it turns directly into a gas, releasing carbon dioxide into the air.

What not to do:

• Do not place dry ice in water or other liquids.
• Do not attempt to dump dry ice in a sink or toilet. The extreme cold will harm sink and toilet parts and pipes.
• Do not dispose of dry ice in garbage receptacles or garbage chutes.
• Do not leave dry ice in an unventilated room to evaporate. It will release a build-up of carbon dioxide into the air that can cause rapid suffocation.
• Do not place dry ice on a tile or laminate countertop. Instead, use a solid surface – a wood cutting board or piece of plywood is best. Dry ice is sometimes used in tile removal and may destroy the bonding agent holding the tile or laminated material in place.
• Do not store dry ice in a glass or air-tight container. Pressure will build up inside and could cause the container to explode.

By default, orders ship in styrofoam coolers. While styrofoam isn't recyclable, we rarely have meat spoil in transit. We hope that you can hold onto the cooler and take the delicious meat and poultry you purchased from our farm on a nice picnic! You can also donate the cooler to an animal shelter or food shelter or repurpose the cooler. We love some of these ideas.

We take food safety and shipping our products very seriously. We take as many measures as possible to ensure your order arrives in a safe condition. It is possible that a portion of your order may not arrive completely frozen, especially when the weather is very warm. We suggest consuming any beef within seven (7) days and any poultry within three (3) days or refreeze the items upon arrival.Read more about freezing and food safely. 

If any of your order is warm to the touch upon arrival, we suggest sending us a photo of the item with the label and the cooler lid and your order number to info@whiteoakpastures.com, and then discard that portion of the order. We will take the necessary steps internally to identify the problem, and work with you for a resolution that's reasonable and manageable by everyone.

The U. S. Dept. of Agriculture (USDA) advises: “Once the food is thawed in the refrigerator (40℉), it is safe to refreeze it without cooking, although there may be a loss of quality due to the moisture lost through thawing.” After cooking raw foods that were previously frozen, it is safe to freeze the cooked foods. If you believe the temperatures didn't drop below average refrigerator settings, we suggest you refreeze. If you are concerned about any of your products, we suggest cooking them and then freezing. Read more about freezing and food safely. 

All orders are packed on our farm, not in some order fulfillment center in the middle of the country. We are a small farm, so we don't have an elaborate warehouse or a high-tech inventory system. Vertical Integration means all functions are kept at White Oak Pastures, where we raise, slaughter, butcher, and package all of the species we offer to our customers. Due to the perishable nature of our products, we ship Monday through Thursday. This helps limit your packages being delivered over the weekend. If you are traveling or have plans to be out of town, please note this in the comments section of your order. It is the customer's responsibility to let us know if they won't be home to retrieve a package.

We try to process every order within 10 to 14 days, if not sooner. You will get an email with tracking information as soon as your order leaves our farm.

Yes! All of our plastics are BPA free.

Once meat leaves our farm, we are not able to accept returns. When dealing with perishable products, ensuring that the cold chain was never broken is required. When it leaves our hands, we are unable to guarantee that the product is safe for resell. However, if you have a complaint, please reach out to our customer service team at info@whiteoakpastures.com

If for any reason you are unhappy with the quality or packaging of an item you have received, please let us know. Contact customer service at info@whiteoakpastures.com

If you can, please send a photo of the item label (with the item code and LOT number), packaging, the product, the cooler lid, and any other helpful information. Please include your order number and we’ll be happy to resolve the issue quickly. 

We are very proud of everything we do here at White Oak Pastures and love to hear that our products are appreciated. Your feedback is of the utmost importance to us.

We would love for you to leave a product review on the website. Just log in to our online store and select the product you wish to review. At the top of the page, select the "Write a Review" button just under the product title. Or, at the bottom of the page, choose the "Reviews" tab to read reviews and leave your own specific product review.

To leave a review for a Farm Visit, a Google Review is the best way to share your happy experiences.

Seasonality and weather take part in the way we farm, which affects what items are available from time to time. If you find an item that is out of stock, please click ‘Add to Wishlist.’ When we add more inventory to this particular item, you will receive an email reminder that this item is now available.

We make use of every part of the animals we slaughter. Whether making compost from bones or jewelry from leather, we respect the sacrifice that took place to provide pasture-raised meats to our customers. This method of whole carcass butchery keeps us from mass producing any one item. While some view it as inconvenient, keep in mind--we are farmers, who take great pride in natural production systems and regenerative agriculture. We promise that all items will be restocked, and are committed to keeping your favorite products available as much as possible.